Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

We’re looking for a Supervisor to join the team for the launch of our brand-new Manchester Selfridges concession. This is a key leadership role where you’ll report directly to our Head of Retail, leading your team on the shop floor and playing an integral part in delivering an exceptional customer experience from day one.

If you’re passionate about team leadership, elevating in-store service, and building a strong, vibrant store culture, this could be the perfect opportunity to be part of an exciting new chapter for the brand.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Supervisor

You’ll play a vital role in supporting leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.

Customer Experience & Shopfloor Excellence:

• Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.

• Deliver exceptional service from first interaction to final purchase.

• Build relationships with repeat customers and engage with them beyond the shop floor.

• Maintain a beautifully presented store that reflects Missoma’s brand and values.

• Handle customer feedback with empathy and efficiency.

• Use in-store technology to enhance the customer journey.

• Lead the team in driving sales and exceptional customer experience.

Team Support & Operations:

• Ensure smooth store opening and closing procedures.

• Support with recruitment, training, and team development.

• Manage stock, deliveries, audits, and inventory processes.

• Motivate the team to meet daily, weekly, and monthly sales targets.

• Maintain a clean, organised store environment front and back of house.

What You’ll Bring

You don’t need to tick every box, but here’s what will help you thrive:

• 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.

• Proven ability to drive sales and support team development.

• Strong organisational and administrative skills.

• Familiarity with Microsoft Word & Excel.

• Excellent communication and interpersonal skills.

• A proactive, positive, and approachable attitude.

• A passion for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive salary

• Retail commission scheme

• Generous staff discount

• Jewellery uniform allowance

• Medicash Healthcare Cash Plan

• Enhanced parental leave after 2 years of service

Ready to Step Into Something Brilliant?

If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.