Job Role: Senior Wholesale Administrator

Department: Wholesale

At Missoma, we believe jewellery is more than just an accessory, it’s the finishing touch that makes an outfit feel effortlessly put together.

We’re looking for a highly organised, detail driven administrator to join our Wholesale team for 12-months on a maternity cover basis, acting as the vital link between our wholesale accounts, finance and merchandising teams. If you bring a can-do attitude, sharp commercial instinct and thrive juggling multiple priorities in a fast paced environment, we’d love to hear from you.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic… We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative… Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial… We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role

The senior wholesale administrator provides support the Wholesale team through the efficient management of administrative, operational and commercial processes across global wholesale accounts. This role is responsible for coordinating order management, reporting, showroom operations, logistics, account administration and internal stakeholder communication, ensuring a seamless experience for both customers and internal teams.

What You’ll Be Doing

Account Administration & Support

• Support the Wholesale team with day-to-day account administration and account management activities.

• Prepare account meetings, appointments and customer presentations.

• Assist with processing new customer accounts, reviewing documentation and supporting contract administration.

• Coordinate wholesale partner training and onboarding support.

• Monitor wholesale partner websites and identify product, launch or pricing discrepancies.

• Ensure wholesale partners receive seasonal marketing assets, launch materials and communications.

• Support prospecting and outreach activities for new business opportunities.

Reporting & Sales Analysis

• Maintain and analyse sell-through reports across wholesale accounts.

• Produce monthly sales reports by account, territory and category.

• Identify best-selling and underperforming products.

• Create performance summaries and commercial insights for internal review meetings.

Order Management & Wholesale Systems

• Manage wholesale platform administration, including NuORDER updates and uploads.

• Maintain accurate product data, pricing and product information across systems.

• Process order amendments, replenishment requests and cancellations.

• Update line sheets, price lists and launch documentation.

• Support troubleshooting and maintenance across wholesale systems including NuORDER, Dynamics and PVX.

Showroom & Sell-In Support

• Coordinate showroom set-up and visual merchandising for seasonal sell-in appointments.

• Coordinate sample shipments, carnets and showroom inventory management.

• Coordinate briefing and production of lookbooks, invitations, POS materials and account-specific marketing assets.

• Support campaign planning by ensuring imagery and product assets are available ahead of sell-in periods.

• Manage wholesale email communications through Mailchimp.

• Distribute seasonal marketing packs and launch assets to wholesale partners.

Finance & Commercial Support

• Work closely with Finance to monitor proforma invoices and account payments.

• Support payment tracking and update delivery schedules accordingly.

• Assist with credit notes, RTVs and related account queries.

• Maintain accurate records of financial administration activities.

Logistics & Shipping Coordination

• Support delivery administration and booking-in requirements for wholesale partners.

• Coordinate shipping labels, hallmarking and delivery documentation.

• Maintain delivery schedules and purchase order information.

• Liaise with customers, logistics providers and internal teams to ensure timely deliveries.

What You’ll Bring

Skills & Experience

• Previous experience in a wholesale, sales support, operations or administration role.

• Strong organisational skills with the ability to manage multiple priorities simultaneously.

• Excellent attention to detail and high level of accuracy.

• Strong analytical and reporting capabilities.

• Proficiency in Microsoft Excel and Microsoft Office.

• Experience using wholesale platforms such as NuORDER, Dynamics or similar ERP systems is advantageous.

• Excellent communication and stakeholder management skills.

• Ability to work cross-functionally with Sales, Finance, Merchandising, Production and Logistics teams.

Key Competencies

• Organisation & Planning

• Commercial Awareness

• Problem Solving

• Relationship Management

• Attention to Detail

• Data Analysis

• Communication & Collaboration

• Adaptability

What You’ll Get

• Generous staff discount across our products and experiences

• Hybrid working model with flexible hours at our West London HQ

• Annual paid volunteer day to give back to causes you care about

• Monthly team socials and events